By Alan W. SteissPublisher: CRC
Number Of Pages: 456
Publication Date: 2003-01-29
ISBN-10 / ASIN: 0824708741
ISBN-13 / EAN: 9780824708740
Binding: Hardcover
The central resource for process improvement and innovation, this book includes valuable techniques to identify and improve organizational processes, as well as manage the change that accompanies implementation. Strategic Management for Public and Nonprofit Organizations discusses SWOT analysis, TQM, systematic innovation, Six Sigma, quality function deployment, process mapping, gap analysis, and activity based costing. With helpful references to secondary sources and a comprehensive glossary, this text will benefit public administrators, financial managers, public planners, investment managers, policy analysts, and public policy specialists, and upper-level undergraduate and graduate students in these disciplines.
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